Shipping policy
Free shipping, on every order
SPORTHOODS offers free standard shipping on every order to the destinations available at checkout, with no minimum order. Free shipping applies to a single hoodie as well as our bundle offers. Available addresses are confirmed at checkout; we do not sell to destinations that are not offered there.
Made to order, just for you
Every SPORTHOODS hoodie is a pre-order and is made to order in the team and size you choose. Production normally takes 7–21 days and can take up to 30 days during busy periods. Once your hoodie is made, delivery normally takes 8–15 business days. These are estimates, not guaranteed dates.
Production and estimated delivery
- Making your hoodie: 7–21 days after you order (up to 30 days in busy periods).
- Delivery once it is made: 8–15 business days.
Business days exclude weekends and public holidays. Deliveries outside the United States can occasionally take longer in exceptional circumstances, including customs processing, peak seasonal demand, weather or carrier disruption. These are estimates, not guaranteed arrival dates.
If we cannot ship your order within 30 days of purchase, we will email you with an updated estimate and the option to cancel for a full refund. If a delay affects your order, contact us at any time for help and an updated estimate.
Tracking your order
When your hoodie ships, tracking will be added to your order and included in your shipping notification. A newly created tracking number can take time to show the carrier’s first scan. A tracking number alone does not mean the parcel has started moving.
Delivery details and customs
Please check your delivery address before placing your order and contact us promptly if a correction is needed. Address changes are not guaranteed once production has started. Orders can be cancelled for a full refund within 24 hours of ordering; after production has started they can no longer be cancelled, except where required by applicable law, and our 30-Day Money-Back Guarantee applies once delivered. Taxes and any duties collected at checkout are shown before payment. Customs requirements vary by destination; free shipping does not itself mean an exemption from taxes or import charges, and any VAT, duties or customs charges not collected at checkout are the responsibility of the recipient.
Delayed, missing or damaged orders
Email support@sporthoodsus.com with your order number if a parcel is overdue, missing or damaged. We will investigate and help arrange an appropriate solution, including a free replacement or refund for a parcel that is lost or arrives damaged. Please keep photos and packaging where possible if an item arrives damaged. Your rights under applicable consumer law are not affected, and carrier delays do not remove those rights.
Optional order extras
Shipping Protection and Priority Order Processing are optional services, charged once per order and available only with at least one SPORTHOODS hoodie. They are not separate physical products and are not shipped.
Shipping Protection: $5.00 USD for priority customer support with delivery questions and issues. It does not add insurance, extend refund coverage or replace the support and remedies available without this extra.
Priority Order Processing: $6.00 USD to put your made-to-order hoodies into production ahead of standard orders. Carrier delivery times remain the same; no specific dispatch or delivery date is promised.
Your checkout shows the applicable prices in your selected currency. If your whole order is cancelled or refunded before production starts, the extras are refunded with it. After production has started, an extra that has been supplied is not refunded, except where required by applicable law. These extras do not limit your statutory consumer rights.